Refund policy
REFUND, RETURNS & RIGHT OF WITHDRAWAL POLICY
Last updated: September 6, 2026
We want you to love your order. If you don't, here is exactly how returns and refunds work — in plain terms.
30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee. You may return eligible items within 30 days of receiving your order for a full refund of the product price. Items should be returned unused, in their original condition and packaging, with any tags attached.
YOUR STATUTORY RIGHT OF WITHDRAWAL (EU/EEA & UK CONSUMERS)
If you are a consumer, you also have a legal right to withdraw from your purchase within 14 days without giving any reason. The 14-day period runs from the day you (or someone you nominate) receive the goods. To exercise it, tell us clearly before the 14 days end — by email at amorieboutique@outlook.com, or by using the Cancel/Return form on our Website. You may use the model withdrawal form at the end of this policy, but it is not required. Our 30-day guarantee above is offered in addition to, and does not reduce, this statutory right.
HOW TO RETURN AN ITEM
1. Email amorieboutique@outlook.com within the return window with your order number and the item(s) you wish to return. We reply within 24 hours.
2. We will confirm your return and provide instructions.
3. Pack the item securely (in its original packaging where possible) and send it to our returns address:
Amorie Boutique — Returns
885 Tahoe Blvd, Incline Village, NV 89451, USA
4. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for returns lost in transit.
WHO PAYS FOR RETURN SHIPPING
- If the item is faulty, damaged, or not what you ordered: we cover the return cost and will refund your return postage.
- If you are returning for any other reason (including a change of mind or a withdrawal): you are responsible for the cost of return shipping.
REFUNDS
Once we receive and inspect your return, we will issue your refund to the original payment method. For withdrawals, we refund within 14 days of being informed, though we may withhold the refund until we receive the goods back or you provide proof of return. Refunds typically appear within 3–5 business days after processing, depending on your bank or card issuer. We refund the product price and, for valid withdrawals, the standard outbound delivery cost.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items cannot be returned once unsealed (for example pierced jewellery, cosmetics, or intimate items), unless they are faulty. Any such exclusions are shown on the product page.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty, or incorrect, contact us within 30 days and we will arrange a replacement or full refund, including any delivery and return costs, at no charge to you. Your statutory rights regarding faulty goods are not affected by this policy.
Contact: Amorie Boutique · amorieboutique@outlook.com